Return Policy

We accept returns for defective products only. Items sent back to us without first requesting a return will not be accepted.

You have 30 days after receiving your item to request a return for a defective product. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, contact us at hello@getnorms.com. Please include your order number and a brief description of the defect. Photos may be requested so we can evaluate the issue.

Please note that returns, if required, will need to be sent to the following address:

Norms c/o Mainfreight
Attn: Returns
1450 Glenn Curtiss Street
Carson, CA 90746

If a return is approved, customers are responsible for return shipping costs. Non-defective products are not eligible for return, including requests due to buyer’s remorse, change of mind, ordering the wrong item, or no longer wanting the product.

You can always contact us with any return questions at hello@getnorms.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Because our products are personal care items, we do not accept returns unless the product is defective.

We do not accept returns for non-defective products, opened or used products, sale items, or gift cards.

Exchanges

We do not offer exchanges.

Refunds

We will notify you once we’ve received and inspected your return, if applicable, and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@getnorms.com